Terms & Conditions
Last updated: July 2026
1. Company Information
Bureau12
Jeffrey van Vogelpoel
KVK: 90110692
Email: mail@bureau12.com
2. Applicability
These Terms & Conditions apply to all quotations, agreements, services and deliveries provided by Bureau12. By accepting a quotation or engaging our services, the client agrees to these Terms & Conditions.
3. Quotations
All quotations are valid for 30 days, unless stated otherwise. A quotation becomes binding once accepted in writing or electronically by the client.
4. Project Start
Work begins after:
written approval of the quotation or proposal;
any requested deposit has been paid;
all required information and materials have been provided.
Project timelines depend on timely communication and feedback from the client.
5. Payment
Invoices are payable within the payment term stated on the invoice.
Unless agreed otherwise:
projects under €5,000 are invoiced in advance;
larger projects may be invoiced in agreed instalments.
If payment is overdue, Bureau12 reserves the right to pause ongoing work until outstanding invoices have been settled. All prices are exclusive of VAT unless stated otherwise.
6. Changes & Additional Work
The agreed quotation covers only the scope described in the proposal. Any additional requests, revisions or work outside the agreed scope may be invoiced separately at the applicable hourly rate or through a new quotation.
7. Client Responsibilities
The client is responsible for providing:
accurate information;
required content and assets;
timely feedback;
approvals within a reasonable timeframe.
Delays in communication may affect project planning and delivery dates.
8. Intellectual Property
All concepts, strategies, proposals, presentations, source files and designs remain the property of Bureau12 until full payment has been received. After full payment, the client receives the rights to use the agreed final deliverables for their intended purpose. Unless agreed otherwise, Bureau12 retains the right to showcase completed work in its portfolio, website, social media and promotional materials.
9. Third-Party Services
Projects may rely on third-party services including, but not limited to:
Framer
Shopify
Webflow
WordPress
Cloudinary
Hosting providers
Domain providers
Analytics platforms
AI services
Bureau12 cannot be held responsible for outages, policy changes, subscription fees or technical issues originating from these third parties.
10. Delivery
Estimated delivery dates are indicative and not strict deadlines. Delivery may be postponed if required materials or feedback are not supplied in time.
11. Liability
Bureau12 performs its services with reasonable care and professional diligence. However, Bureau12 cannot guarantee commercial results, increased revenue, search rankings or business growth. Liability is limited to the amount paid by the client for the relevant assignment, except where Dutch law provides otherwise. Bureau12 is not liable for indirect damages, including consequential loss, loss of profit, missed opportunities or business interruption.
12. Cancellation
If a project is cancelled after work has commenced, all work completed up to that point will be invoiced. Deposits already paid are non-refundable unless otherwise agreed in writing.
13. Confidentiality
Both parties agree to treat confidential information as confidential and not disclose it to third parties unless legally required.
14. Force Majeure
Bureau12 shall not be liable for delays or failure to perform due to circumstances beyond reasonable control, including technical failures, illness, internet outages, government measures or other force majeure events.
15. Privacy
Personal data submitted through this website or during a project is processed in accordance with our Privacy Policy and applicable GDPR legislation.
16. Governing Law
These Terms & Conditions are governed exclusively by the laws of the Netherlands. Any disputes shall be submitted to the competent court in the Netherlands.
17. Contact
Questions regarding these Terms & Conditions can be sent to:
Bureau12
mail@bureau12.com